How do I contact Rayenge?
If you have suggestions for any of the Rayenge features or would like to report a bug, please use our feedback form.
If you have a question or need help with a specific problem, first try to find the information you need in the Help Center.
The basics
What is Rouding and how does it work?
Community based housing sharing
Rayenge was founded in 2020. Today, millions of hosts and guests rent and book unique accommodations around the world using Rayenge free accounts. At the same time, Rayenge experience organizers share their passions and interests with visitors and locals.
Reliable service
Rayenge makes it easy and safe to rent. We validate profiles and announcements, maintain a messaging system for correspondence between guests and hosts, and use a reliable payment processing platform.
Your safety is always our top priority. Learn more in the Trust and Security Center.
24/7 support
Most questions about Rayenge are answered in the Help Center. Read more about finding accommodation, paying for a booking, and how to rent out or organize an experience.
Our global support team works for you 24/7 in 11 languages, helping you with reservations, refunds, refunds, $ 1,000,000 host guarantee and home and experience insurance programs. Contact us if you have any questions.
Correspondence
How to read and send messages?
Messaging on Rayenge begins with a guest sending a booking or booking request. After that, in the “Inbox” appears the correspondence associated with the application or request.
To read or post messages, sign in to your Rayenge account. You can send no more than 30 messages within 24 hours.
How to read or send a message:
- Open Messages.
- Select Travel or Welcome.
- Click on a conversation to read old messages or send a new one.
How to remove a message from your Inbox:
- Open Messages.
- Click Travel or Hosting.
- Hover your cursor over the conversation you want to delete and select Archive.
To read deleted messages, click the drop-down menu above the messages and select Archive.
More details
If you are not satisfied with the progress of the correspondence or the interlocutor asks to make a payment outside Rayenge, click the checkbox next to the message to notify us about it.
To view the correspondence and additional information, click the message (on the computer) or Details (at the top of the Rayenge application screen). The following will be displayed:
- Host or guest profile, including number of reviews, confirmations, and description;
- details of booking and payment (date of application, number of guests, price breakdown);
- events such as booking confirmation, pre-approval and special offers (by correspondence);
- reminders at the top of the page above correspondence (for example, bookings and booking requests);
hosts will also see a miniature calendar, their earnings and how much the guest will pay.
How can I contact the organizer?
After confirming the trip or experience
If you have an accepted booking or a confirmed Experience, you can contact the host or host through the Trips section of rouding.com. To do this, find the booking you want and write to the host or organizer from there.
The email address and telephone number of the host or host is also listed in the travel or experience correspondence.
After a trip or an experience
If you need to contact the host or host after your trip, send a message from your Inbox.
Disputes and payment issues can be dealt with in the Problem Resolution Center on the website.